Talk to a person.

A person reads every message, and we usually reply within one business day. You'll get an email confirming we received yours.

Open the most recent email you got for that document and try the link again, in an up-to-date browser such as Chrome, Edge or Safari. If it says the link has expired, ask the sender to resend it or extend it. If it still doesn't work, send us a message with the date the document was sent and who sent it, and what you see on screen.

No. Documents are encrypted on the sender's device, so only the sender and the people they sent it to can read them. We can help with links, accounts and settings, but never with document contents. See how it works.

We can't, because we never have it. Use your recovery key from the sign-in screen. If you're on a team, a team admin can approve a reset that gets you back into the documents shared with your team.

Yes. Choose “Sales or pricing” in the form and tell us a few times that work, and we'll set it up.

Email security@sealproof.io. Please don't post details publicly or include them in the contact form.

No. SealProof doesn't sign BAAs on any plan, so it isn't the right fit for documents that need one.